Return & Refund Policy

Last Updated: December 12, 2025

Thank you for shopping with New Modern Bazaar Departmental Stores Pvt. Ltd. (“Modern Bazaar”, “we”, “us”, or “our”). We are committed to providing high-quality products and a smooth shopping experience across our websites https://modernbazaar.co.in, https://modernbazaar.online, and the Modern Bazaar mobile application (the “Service”).

This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

You may request a return or replacement if you encounter any of the following issues at the time of delivery:

  • Product is damaged, defective, expired, or leaking
  • Wrong product, size, or variant delivered
  • Missing items or incomplete delivery

To be eligible:

  • You must raise the request within 24 hours of delivery
  • Product must be in original condition, unopened (where applicable), and with all packaging intact

2. Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for return or refund unless damaged at delivery:

  • Fresh produce (fruits, vegetables)
  • Dairy, bakery, frozen goods
  • Meat, poultry, fish
  • Opened food products
  • Personal hygiene & grooming products
  • Baby food & infant nutrition
  • Health & wellness items
  • Gift cards, vouchers, and promotional products
  • Clearance / final sale items

3. Return Process

To initiate a return or refund:

  1. Contact us through support@modernbazaar.co.in or via the support option on our website/app.
  2. Provide your order ID and a clear photo/video showing the issue.
  3. Our team will review your request and respond within 24–48 hours.

If approved:

  • A pickup will be scheduled where applicable.
  • Replacement or refund will be issued based on product availability and eligibility.

4. Refund Policy

Refunds may be processed in the following ways:

  • Original Payment Method (for prepaid orders)
  • Store Wallet / Credit (if preferred or in applicable cases)
  • Replacement Product

Refund Timeline

  • Refunds are processed within 3–7 business days after approval.
  • The final reflection in your bank account may vary based on your payment provider.

5. Order Cancellation

Before Dispatch

You may cancel your order before it has been shipped. Refunds (for prepaid orders) will be processed automatically.

After Dispatch

Orders cannot be cancelled once they are out for delivery. However, you may refuse delivery if the product is damaged, incorrect, or does not match your order.

6. Missing, Wrong, or Incomplete Orders

If any item is missing or incorrect:

  • Notify us within 24 hours of delivery.
  • Share supporting photos/videos if possible.
  • We will offer replacement or refund based on verification.

7. Quality Issues

Modern Bazaar ensures strict quality checks before dispatch. If you receive a product below expected standards, please contact us immediately. We will resolve the issue promptly through replacement or refund.

8. Contact Us

For return, refund, or support-related queries, reach us at:

Email: support@modernbazaar.co.in
Website: https://modernbazaar.co.in / https://modernbazaar.online